eBusiness Customer Portal
Save money and improve customer
satisfaction with the Customer Portal for
the Oracle eBusiness suite.
Customer Self Service Portal FAQ
What is the Customer Portal?
The eBusiness Customer Portal is a B2B portal created for customer self service. The portal
makes ebusiness ecommerce easy for the Oracle eBusiness suite.
The customer service portal was designed for enterprise class B2B Manufacturing and
Add value to your customer service with the eBusiness portal by providing customers with a
self service portal that delivers exactly what customers want. With Customer Portal, you
can get your enterprise up and running in weeks, not months.
Does Customer Portal interface with our Oracle eBusiness Suite?
Yes. eBusiness and ecommerce is easy with the oracle customer portal. The eBusiness
application interface is an “off the shelf” interface to the Oracle eBusiness Suite. The
interface is template driven and is customized to fit your exact needs.
Does Customer Portal interface with other legacy systems?
Yes. Customer Portal can be setup to interface with any legacy system.
Are hosting services available?
Yes. Workbench Software has partnered with Revion Hosting services. Together we provide
complete turnkey implementations. We get your ebusiness web site up and running fast. Our
packages include all hardware, communications, security, backup, database licensing, and
application software required for a complete end-to-end solution.
Can Customer Portal be installed within our network?
Yes. Our hosted solution is an option, but if you like, the ebusiness self service portal can be
installed and hosted on your internal network or the hosting service of your choice.
Setup and Go!
What can customers do with the portal?
• Check Order Status
• Place Orders
• Browse Catalogs
• Pay Invoices
• View Invoice History
• View Order History
• View Payment History
Do I have control over the graphics and user interface?
Yes. The eBusiness Customer Portal provides easy to use administrative tools that give you complete control over the
user experience. The portal can be completely setup by anyone. No web-site programming is required. But if you do
want to include your own HTML, JAVA, AJAX, or whatever, you can.
Can I turn on/off features of Customer Portal?
Yes. eBusiness Customer Portal has many easy options to control the features to implement and control the user
Is the Customer Portal safe and secure?
All transactions can be done using a Secured Transaction. The legacy system maintains all control of the interface. For
more information about security, please contact us. You can also download information about portal security from the
What about private customer specific products and Catalogs?
Yes. Products and catalogs can be setup to be customer specific to control proprietary products and improve customer
Does the Portal support multiple pricing options?
Yes. eBusiness Customer Portal supports a wide variety of pricing options including public and private pricing.
Does the Portal require the Oracle iStore application?
No. The Customer Portal is an independent application. The portal has no specific Oracle eBusiness Suite prerequisites.
There are differences between the iStore application and the Customer Portal. Our experience with iStore was one of
the reasons why we developed the Customer Portal. For more about the differences between the Customer Portal and
iStore, please contact us.
>> Portal FAQ
The short story
Workbench Software started in 2005 with the introduction
of the Customer and Item Workbench. We created these
tools to make the Oracle eBusiness Suite easier to use.
Over the past 7 years we have expanded our product line
to include the powerful Supply-Demand Workbench and
B2B Customer Portal.
Our mission has always been to create great software that
enables you to take full advantage of the eBusiness suite.
Workbench Software, navigation solutions for Oracle applications.
©2005 - 2011 Workbench Software LLC. All Rights Reserved.
Trademarks: Oracle is a registered trademark of Oracle
Corporation and/or its affiliates. Other names may be
trademarks of their respective owners
Questions? Call us Toll Free (888) 570-2266