Oracle eBusiness Suite
The Customer Portal eBusiness Interface is a fully automated
method of safly moving data between the Customer Portal and
the Oracle eBusiness Suite.
Completely automated and intelligent. Very powerful. Your
specific business rules are built directly into the interface.
Advanced data transfers rules make it possible to create a
rich user experience including public and private catalogs,
items, business transactions, and documents.
Oracle eBusiness Suite ready
Supports Oracle eBusiness Suite TCA model for new address transfers
Can interface with multiple legacy systems (for the large enterprise)
Fully automated interface with the Oracle Order Management application.
Makes it possible for customer detail order status queries and order
customer driven order entry
Portal Interface Highlights
Customer Portal Application Interface includes a full
intelligent interface to the Oracle EBS. This interface
controls the data that is transferred between systems.
This is where your companies business rules reside.
All functional data in the customer portal (like items and
customers) is transferred from the eBusiness suite. The
eBusiness suite is considered the "Source of Truth". There
is no need to maintain catalogs, items, addresses, or any
other functional data in Customer Portal.
Simply maintain data in the eBusiness suite as normal and
the interface will insure changes are reflected in Customer
Portal. The only functional data that is maintained in
Customer Portal is the Customer User Logins.
What does it cost to run an enterprise class portal?
A successful customer portal is not a static web-site. A good
portal will provide a wide varity of customer self-service
options. This offers value to the customer and reduces
customer services costs. These options can include catalogs,
products, prices that are always changing. It also includes
processes and business rules that change.
The Customer Portal Interface greatly reduces the cost
typically required to run a enterprise class portal. Almost all
data and rules are managed by the interface.
Keep costs low... Automated Storefront
Let the interface do the work for you. The interface can
automatically maintain everything in the Customer Portal.
Safe and secure, the Interface application never contacts the
eBusiness suite to trade data. The trading of data between
Customer Portal and eBusiness suite is always initiated by the
eBusiness suite. This keeps the eBusiness suite safe and
secure because only it can initiate communications. The
Oracle eBusiness suite has full control, not the portal.
A limited amount of data is sent from Customer Portal to the
eBusiness suite. This data is limited to new Addresses, and
new Customer Orders. Both are optional. A customer can use
Customer Portal to browse a catalog and place an order. The
interface will insure that order is entered into the eBusiness
No technical knowledge required
Included with the interface application are Workbench Software
installation and configuration services. Workbench Software takes
the responsibility of setting up default interface rules. Workbench
will fully setup and test the default interface configuration to get
you up and running quickly.
Portal Interface Services
• Includes Support and Software Updates
• Includes initial 1x installation of legacy interface software and processes
• Includes initial 1x setup of application operational features (default base configuration)
• Includes administration training (Operation and User Management)
Value-Add support service
• eBusiness interface technical setup
• eBusiness Interface Application patch / upgrade installations
• Support and resolution to any issues
• Automated negative and positive email alerts
• Daily monitoring of data transfer, transfer sizes, and problem resolution as required
>> Customer Portal eBusiness Interface
The short story
Workbench Software started in 2005 with the introduction
of the Customer and Item Workbench. We created these
tools to make the Oracle eBusiness Suite easier to use.
Over the past 7 years we have expanded our product line
to include the powerful Supply-Demand Workbench and
B2B Customer Portal.
Our mission has always been to create great software that
enables you to take full advantage of the eBusiness suite.
Workbench Software, navigation solutions for Oracle applications.
©2005 - 2011 Workbench Software LLC. All Rights Reserved.
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Suite 11i and R12